Director of Rental Services
Title:Director of Rental Services
Department:Rental Services
Job Type:Exempt (salaried)
Salary Range:$75,000 to 111,990.75
Application Deadline:Open until Filled

Director of Rental Services

Position Description/Summary:

The Director of Rental Services will work in a regular, full-time (40 hours per week) position and is responsible for management of the Rental Services department, including eligibility and occupancy services, and directs efforts to serve the homeless in rural Nevada. This position is responsible for maintaining program integrity through compliance with various federal, state and local regulations and agency policy requirements. This position assists with implementation of department goals, objectives, policies and procedures.

The individual fulfilling this role shall be an enthusiastic, motivated self-starter and have a professional demeanor with the ability to build a good working rapport with all staff. The Director of Rental Services shall be effective, detail-oriented, team-oriented with the ability to work independently. The individual shall provide leadership of the department, oversee the services provided, provide consultation and advice relative to rental and homeless service programs including HUD Housing Choice Voucher program and NRHA’s senior management. The Director of Rental Services shall also identify and outline employees’ duties and responsibilities, outline program changes, provide training and adjustments relative to the departments needs and to provide compliance with regulatory change.

Essential Duties and Responsibilities:

Performance of these functions is the reason the job exists. Assigned job tasks/duties are not limited to the essential duties and responsibilities:

  • Manage the day-to-day services and activities of the Rental Assistance Department
  • Manages and participates in the development and implementation of goals, objectives, policies, procedures and priorities for assigned programs; Recommends and administers policies and procedures
  • Plans, directs, coordinates and reviews the work plan for the department; Assigns work activities, projects and programs
  • Compiles various reports for Department of Housing and Urban Development and state and federal programs.
  • Manages annual renewal of PHA Plan, agency administrative plan, Section Eight Management Assessment Profile (SEMAP), Fair Market Rent (FMR) payment standards, rent reasonable, utility allowances, landlord and housing partner meetings
  • Manages departmental audits for various state and federal programs
  • Oversees rental assistance applicant waiting list, including federal preference and service area guidelines
  • Assures NRHA received the highest possible SEMAP score to achieve High Performer status with HUD
  • Reviews and evaluates work products, methods and procedures; Meets with staff to identify and resolve problems
  • Monitors and evaluates the efficiency and effectiveness of department’s method and procedures; Recommends appropriate service and staffing levels
  • Selects professional, technical, and support staff and ensures effective morale and productivity and provides recognition as needed; Implements disciplinary action as needed
  • Manages departmental quality control, including inspections and client files
  • Plans, organizes, administers, reviews and evaluates the activities of staff directly and through subordinate supervisors
  • Encourages and provides for staff training and professional development
  • Oversees and participates in the development and administration of the division budget; directs for forecast of funds needed for staffing, equipment, materials, and supplies; monitors and approves expenditures; implements adjustments
  • Prepares clear and concise administrative and financial reports
  • Supervises and oversees NRHA’s Rental Services Manager in all areas regarding the duties and responsibilities of all Rental Services operations and monitoring, on an on-going and routine basis
  • Develops and/or oversees all contracts for rental assistance-related work to be performed and shall ensure that any and all additional approvals required by NRHA are obtained
  • Implement and maintain budget and schedule controls
  • Manages and participates in Shelter Plus Care and Supported Living Assistance programs
  • Participates in Continuum of Care meetings and activities
  • Manages and participates in homeless services
  • Report significant issues in a timely manner to the Executive Director
  • Ability to maintain relationships, to include governmental contacts, real estate agents, banking contacts, grantee contacts and other stakeholders
  • Ability to communicate one-on-one, as well as to large groups
  • Coordinates technology improvement needs



  • Follows all Policies and Procedures, completes tasks correctly and timely, supports the organization’s goals and values
  • Uses good judgment to solve work-related problems
  • Adapts to changing situations and environments
  • Follows complex oral and written instruction, including technical manuals
  • Works effectively in both a team environment and individually
  • Reads, writes and interprets written information, uses proper English and grammar in written and oral communications and displays a friendly demeanor when working with internal and external clients; Communicates clearly and effectively when sharing information, providing training, assisting with issues, meeting with management and co-workers, in research for development, etc.
  • Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully
  • Punctual and dependable, arriving to work on time, and on a consistent basis, ensure duties are covered when absent, and arrives at meetings and appointments on time
  • Follows instructions, responds to management direction, takes responsibility for own actions, and completes tasks on time
  • Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality, maintains accurate files and records, and is detail oriented with repetitive tasks
  • Observes safety and security procedures, reports potentially unsafe conditions, and uses equipment and materials properly



  • Any combination of training, education and experience that would provide understanding of the required essential duties and expectations. A typical way to gain the required knowledge is to possess a bachelor’s degree from an accredited college or university with a major in Business, or related field, and a minimum of five (5) years-experience managing a Housing Choice Voucher program with increasing responsibilities as well as four (4) years management/supervisory experience
  • Industry Certifications and memberships a plus
  • Ability to travel locally and out of town for one (1) or more days to attend training classes, workshops, seminars, workshops, etc.; Some travel may be outside of normal business hours
  • Knowledge of Department of Housing and Urban Development (HUD) and United States Department of Agriculture (USDA) Rural Development rules and regulations
  • Knowledge of State and Federal housing regulations, including Americans with Disabilities Act (ADA), Section 504 and Fair Housing
  • Supervisory techniques including organizing work flow, assigning and reviewing work, training, evaluating performance and disciplinary procedures
  • Management skills to analyze programs, policies and operational needs
  • Knowledge of computer applications, including agency-specific database, email, word processing, financial management systems and presentation software (Yardi, Outlook, Word, Excel and Power Point)
  • Principles and practices of program development and administration
  • Knowledge of the functions and organization of municipal government
  • Federal and state laws related to non-profit organizations
  • Principles and practices of budget administration

Working Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Director of Rental Services works primarily indoors with varied travel outside of the office. The office environment consists of shared or isolated working space, with a desk located in a generally clean, climate-controlled environment with limited exposure to conditions such as dust, fumes, noise or odors. Interruptions to planned work activities occur frequently. The noise level in the work environment is typically moderate. When travel is required, an agency vehicle may be provided for local destinations, otherwise the use of personal vehicle may be approved. Any out of town travel shall be arranged by the Director of Rental Services, as approved by the Executive Director and/or Board approval during budget review. May require work in confined spaces. May occasionally require an adjusted work schedule such as evening/weekend hours in order to meet deadlines related to program requirements.

Physical and Mental Demands:

The physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Employee must have the ability to appropriately handle stress and interact with others, including supervisors, coworkers, clients, and customers. Regular and consistent punctuality and attendance are required. Employee must possess the strength, dexterity, coordination, and vision to use a computer keyboard and video display terminal for prolonged periods, to bend, stoop, sit, and stand for long periods of time, to handle files, office supplies and single pieces of paper, to occasionally lift files, stacks of paper, office equipment, small/medium-sized boxes and other materials, and to reach, bend, squat and stoop to access items above and below desk level, and load in and out of vehicles, and the manual dexterity and cognitive ability to operate a personal computer, as well as office equipment, and to communicate effectively via telephone and through email. Employee must be able to lift items, materials, supplies, equipment of up to twenty-five (25) pounds, with or without the assistance of a hand truck or cart. There may be occasions that require climbing stairs while carrying materials, supplies, equipment or other items. An in-office elevator is always available for use.

In compliance with applicable disability laws, reasonable accommodations may be provided for qualified individuals with a disability who require and request such accommodations. Incumbents and individuals who have been offered employment are encouraged to discuss potential accommodations with the employer.

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